customer reviews

Great service
ROBYN WEBBER – May 27, 2015 (Travelled May 2015)

Hassle-free experience!
I made my booking one day before my departure and the process is super easy and straight forward. They have got my name on the passenger list and i don’t even have to print my booking confirmation!
JIUNN YI WONG – May 08, 2015 (Travelled May 2015)

Great Service
They were patient about half my group getting lost and being late as a result. One of their staff had an angry outburst in the end, but it was understandable.
MATTHEW LAMBERT – May 05, 2015 (Travelled Apr 2015)

Excellent
Booked two days out, got a quick response and quick confirmation of booking with registration to print
DAVID DYER – May 01, 2015 (Travelled Apr 2015)

Did not take the shuttle
We had booked the shuttle but the weather prevented us from using it – the company was super helpful by letting us know almost 24 hrs in advance that it was canceled and offered to rebook.
SARAH GERSTEIN – May 01, 2015 (Travelled Apr 2015)

Well organised
Shuttle information was clear and concise and easy to find meeting point.
RENEE FRAMPTON – Apr 17, 2015 (Travelled Apr 2015)

Really happy with their service. They were great to deal with, friendly and professional.
KATRINA OVERTON – Apr 13, 2015 (Travelled Apr 2015)

Very nice place..enjoyed our stay
SHIVALAYA GOYAL – Apr 11, 2015 (Travelled Apr 2015)

The booking all went well and the staff were friendly and efficient when we arrived. Being able to park in their monitored secure car park while we did the walk was one thing less to worry about. The shuttle service itself was well organised and friendly, but the condition of the bus was poor.
ANDREW STEPHEN – Apr 10, 2015 (Travelled Apr 2015)

Easy and convenient
Great service making the whole car parking and transport thing easy as.
KIM SCOTT – Apr 08, 2015 (Travelled Apr 2015)

Ideal for our needs
Friendly, quick and efficient service. Easy to find (both by car on the way and on foot on the way back).
David Shepherdson – Apr 11, 2015 (Travelled Apr 2015)

Very good
The bus left on time, and it was a quick ride to the start of the Tongariro Crossing. We have used the Mountain Shuttle before for Tramping Club trips and they are always on time and very good to work with. Highly recommended.
TONY GIBSON – Apr 07, 2015 (Travelled Apr 2015)

Guter Service
Der Service war top. Bekamen sogar noch Kaffee am diesem kalten Morgen. Der Security-Parkplatz ist auch nicht weit weg. Wenn man das Crossing gemacht hat, schafft man diese paar hundert Meter auch noch…
ROMAN AUF DER MAUR – Apr 07, 2015 (Travelled Apr 2015)

great service
Mountain shuttle just on time. Very good service!
THOMAS RIVERAIN – Apr 08, 2015 (Travelled Mar 2015)

Great service, very easy
SEAN SNOW – Apr 07, 2015 (Travelled Mar 2015)

Fantastic and efficient service, would recommend it!
CAROLINE LARKMAN – Apr 07, 2015 (Travelled Mar 2015)

awesome service
i would recommend this service to anyone who is looking to book onto this shuttle. we missed our morning shuttle that we had booked in for and of course we paniced however they re-booked our shuttle at such short notice and our driver was such a charcter it made the journey back to our car all the more merrier especially after a gruelling trek.
LOUISE SINCLAIR – Apr 04, 2015 (Travelled Mar 2015)

Very considerate staff
Very good staff, my friends and I were going to arrive 10 minutes late; we gave them a call and they waited for us. That was very nice!!
EUGENIA TERESA COTRIM DIAS – Mar 28, 2015 (Travelled Mar 2015)

Easy and reliable
We missed our shuttle time, but it was absolutely no problem to catch the next one – thanks for being so flexible!
KATHERINE ROGERS – Apr 07, 2015 (Travelled Mar 2015)

Mountain Shuttle was punctual and the staff was friendly.
It was no problem to swap days on short notice when inclement weather arose.
CARL WAHL JR. – Mar 26, 2015 (Travelled Mar 2015)

Great concept and excellent service
The Mountain Shuttle service resolves the logistical hassles of doing the Tongariro Crossing – namely, a secure place to leave the car, getting from Ketetahi to Mangatepopo, and not having the time-pressure to finish in time for a particular bus. Having coffee/tea, a map and extra supplies on hand (poles, jerseys, hats etc) are an added bonus.
CHRISTIAN PILAAR – Mar 23, 2015 (Travelled Mar 2015)

Awesome
We got there an hour early and they fit us on the shuttle that left at that time. So appreciated that. Awesome friendly staff that went the extra mile.
RAELENE DAWSON – Mar 20, 2015 (Travelled Mar 2015)

Excellent friendly service
As there was room on the bus and we were early, we could bring our shuttle ride forward an hour no problem at all. We were very happy with that!
CARL SAUNDERS – Mar 19, 2015 (Travelled Mar 2015)

All good
YANN GUIHARD – Mar 19, 2015 (Travelled Mar 2015)

Awesome
Had coffee for us in the AM. Lent me a hiking pole Friendly driver and appreciated his shirt intro as we began our hike Thank you!
DENNIS J STEH – Mar 18, 2015 (Travelled Mar 2015)

Very good service, would recommend to others
We were happy with our choice of transportation for our TAC. Mountain shuttle’s cute office at the Security parking lot had a number of nice touches, including complimentary hot drinks and reasonably prices supplies that hikers may have forgotten. our driver was friendly and knowledgeable. Great start to a beautiful day!
JENNA MAY – Mar 24, 2015 (Travelled Mar 2015)

Great option for transport
This is a great option for transport.
JERRY GRISSOM – Apr 01, 2015 (Travelled Mar 2015)

Recommended!
Was all good! Bus was on time and we got to the start of the trek as planned. I know that other transport companies hand out a one-pager about the tongariro crossing which is nice for novices to this this “walk”. So that might be the only room for improvement.
HENNING SEEDORF – Mar 20, 2015 (Travelled Mar 2015)

Hi Henning, we do have maps and brief outline on the crossing. Thanks for input. Regards Mountain Shuttle team :)- Mountain Shuttle

Excellent service. def use again. would recommend.
JODY BYFORD – Mar 06, 2015 (Travelled Feb 2015)

Well organised and very accommodating
Excellent service. Would recommend this shuttle service to anyone doing the Tongariro Crossing. Well done to all Mountain Shuttle staff. Keep up the good work.
GAYLENE LLOYD – Mar 06, 2015 (Travelled Feb 2015)

Excellent service
Punctual, friendly and efficient. Would recommend.Paid bookings were seated first, then if room others without bookings could purchase a seat.
SUE UDEN – Mar 06, 2015 (Travelled Feb 2015)

Perfect
Great service, allowed us to take our time with the walk while being reassured that our car was safe
RICHARD MCCLEAN – Mar 05, 2015 (Travelled Feb 2015)

Smooth
Everything ran so smooth. The staff were kind, friendly and helpful and provided support to help get the best out of your day.
RAMONA WHITE – Mar 04, 2015 (Travelled Feb 2015)

Great service
ELIZABETH MCELREA – Mar 03, 2015 (Travelled Feb 2015)

Shuttle was perfect for us
our experience was great. There were no problems in changing our booking time to an earlier shuttle. Driver was very informative and office lady very pleasant.
ROSS NATION – Mar 02, 2015 (Travelled Feb 2015)

Very friendly staff! Service up to our expectations.
ALKISTIS DANILATOU – Mar 02, 2015 (Travelled Feb 2015)

Very happy, first class service and delivery. Friendly and helpful. And we work in the tourist industry in auckland. Will defiantly recommend.
GORDON INGRAM – Feb 28, 2015 (Travelled Feb 2015)

Great service
I was able to check in easily and the friendly lady told us where to wait for our bus. The bus ride to the start of the Tongariro Alpine Crossing track was pleasant.
MARC CHANCE – Mar 08, 2015 (Travelled Feb 2015)

Excellent service
I inadvertently parked at the wrong end of the track…response…”no worries”…we will take you the back the other way…We then arrived sooner than expected at the pick up point…again “no worries hop in” and off we went!
SUSAN HUGHES – Mar 02, 2015 (Travelled Feb 2015)

Well organised with secure parking.
The secure, supervised parking area was at no extra cost and reassuring with the shuttle trip to the start of the crossing efficient and well-organised. The secure parking is 800 metres further on from the main car park at the end of the walk but a free, courtesy bus is available, although only at hourly intervals.
RICHARD ROBINSON – Mar 09, 2015 (Travelled Feb 2015)

Everything was fine
The shuttle and the secure car park are were as expected! We were very happy with it!
UTE KALBE – Feb 19, 2015 (Travelled Feb 2015)

Excellent service!
Their service is terrific! They told us the last bus from the end of trail to parking lot is 5:30pm, but there are still there waiting for people after 6pm! The drivers are humor, professional and very kind. I highly recommend Mountain Shuttle to other travelers.
JING HE – Mar 16, 2015 (Travelled Feb 2015)

Fantastic
The bus left a little late but all was made up for with a fantastic bus driver. On the return ride to the security carpark we were waiting for other people to come out of the walk so the driver decided to drop us off first and come back for the others. Thanks for making our walk easier.
JOHN DAWBER – Feb 28, 2015 (Travelled Feb 2015)

excellent service! Thank you!
SABRINA HILLMANN – Feb 22, 2015 (Travelled Feb 2015)

Awesome!
HANNAH LIU – Feb 15, 2015 (Travelled Feb 2015)

Definitely recommend this for the Tongariiro
We booked on line and used Mountain Shuttle for the crossing on 8 Feb. We used their place with our campervan for the night before and parked in the security car park. The shuttle was perfect and we were glad we took the early one. It was ideal to have the campervan at the end so we didn’t have to wait for any transport. Perfect day.
ANDREW WARRENDER – Feb 14, 2015 (Travelled Feb 2015)

Perfect day
Friendly people. Everything worked like clockwork.
STEVE WEBB – Feb 13, 2015 (Travelled Feb 2015)

Great Experience
Really friendly staff at security car park and driver was lovely!
KIRSTY ARMSTRONG – Feb 13, 2015 (Travelled Feb 2015)

Best way to do it
Got the shuttle from the end car park to the start and it was perfect. On time and gave us good advice. Would use again.
FELICITY HAY – Feb 08, 2015 (Travelled Feb 2015)

Good shuttle service, security parking and camping ground
We parked our car in the security parking during our time on Tongariro. Everything worked out perfect and we felt safe leaving our car in the security car park. After the walk we walked the extra 800 meters to the car park. It was good that we could walk straight to our car and didn’t have to wait for a bus to pick us up. During the night before the Tongariro crossing we stayed at the camp ground. We enjoyed staying at the free camp ground, which was a really good service.
SOFIA SLOTTNER SEHOLM – Mar 12, 2015 (Travelled Jan 2015)

Good service
Location difficult to find. map on website not clear
JIM KIDD – Feb 09, 2015 (Travelled Jan 2015)

Great shuttle service, flexible and friendly!
The shuttle service arrived on time, unfortunately we did not but they happily let us onto the next shuttle. Service with a smile! Thanks again.
NEMESIA SHAFAATI – Feb 05, 2015 (Travelled Jan 2015)

Good service
Good service. Bonus being able to borrow walking poles for free.
GRACE LEE – Jan 31, 2015 (Travelled Jan 2015)

Brilliant Service
The shuttle service to the Tongariro crossing was easy to book and the staff were friendly and able to assist with any questions in the morning. In the afternoon they were especially kind and willing to help when one of our party was sick. Definitely made our whole trip much easier that they were there.
TANYA SINHA – Jan 30, 2015 (Travelled Jan 2015)

Convenient shuttle service
Friendly, on-time, and efficient. Nice to have our vehicle secure until our return.
ROBERT WARNER – Feb 19, 2015 (Travelled Jan 2015)

Excellent all round service
Extremely friendly. On returning to the carpark after the crossing we jokingly said to the young lady “we could murder a cuppa” and she actually made us a cuppa and brought it over and had a chat. Very refreshing, well done
LYNETTE SINDING – Jan 30, 2015 (Travelled Jan 2015)

Service exactly as promised. A very friendly crew, and my car was looked after too. 🙂
NIGEL HENDRIKSE – Jan 25, 2015 (Travelled Jan 2015)

Highly recommended Tongaririo Track shuttle service
Great friendly service – on time shuttle to start of track,free secure parking a nice added bonus. Recommended.
PAUL BOND – Jan 25, 2015 (Travelled Jan 2015)

Very friendly driver. Highly recommanded.
HARALD SCHOESSLER – Jan 24, 2015 (Travelled Jan 2015)

Everything went very well.!
PETER NAEGELE – Jan 19, 2015 (Travelled Jan 2015)

Super.
MATHIAS SOWA – Jan 19, 2015 (Travelled Jan 2015)

Excellent service
Absolutely as described. On time, well organised, efficient. Will use again.
ADAM DOUGHTY – Jan 15, 2015 (Travelled Jan 2015)

Hassle free booking. They were very friendly and helpful.
CHLOE SPENCER – Jan 13, 2015 (Travelled Jan 2015)

Recommended
Great service, friendly and timely. Thanks
ZOE KENNY – Jan 12, 2015 (Travelled Jan 2015)

They put us at our ease with their friendliness and efficiency.Thank you.
FIONA KEELING – Jan 30, 2015 (Travelled Jan 2015)

Great prompt service!
GEOFFREY GERRING – Jan 12, 2015 (Travelled Jan 2015)

Excellent
Mountain Shuttle staff were helpful and very efficient. I am very impressed.
JANE AND BRUCE GABITES – Jan 12, 2015 (Travelled Jan 2015)

seriös und zuverlässig
auch vor Ort gute – aber auch notwendige kommunikation, da der Abfahrtsort nicht eindeutig festgelegt war
RAINER SCHUHMANN – Jan 09, 2015 (Travelled Jan 2015)

Fantastic!
Fantastic service – thank you I have passed your website onto others
FRANCES BARRIE – Jan 08, 2015 (Travelled Jan 2015)

Very nice driver
LAUREN – Jan 05, 2015 (Travelled Dec 2014)

Great service, friendly driver would definitely recommend
GINA AITCHISON – Jan 05, 2015 (Travelled Dec 2014)

Awesome service
Smooth and friendly experience.
CHOON CHYE – Jan 02, 2015 (Travelled Dec 2014)

Fantastic, very friendly and efficient
JANE EDMONDSON – Jan 08, 2015 (Travelled Dec 2014)

GReat
All went as planned.
JIMENA YAPURA – Jan 05, 2015 (Travelled Dec 2014)

Great service
friendly staff
STEVE SCOTT – Dec 31, 2014 (Travelled Dec 2014)

Great service
Great company, waited 5 mins for us after we called in running late. Was much appreciated
CAMERON BENNETTTS – Jan 06, 2015 (Travelled Dec 2014)

Just as I needed
Perfect 😉
RICHARD KERI – Dec 28, 2014 (Travelled Dec 2014)

recommended
the service was good! no delays, no negative experience, everything went smoothly
MARIA KHOKHLOVA – Jan 12, 2015 (Travelled Dec 2014)

Thanks for the ride !
OLIVIER PISTRE – Dec 21, 2014 (Travelled Dec 2014)

Best option to reach the start of the Tongariro crossing if you have a car
Good service and advice about the weather forecast when dropped off at the start of the crossing. The shuttle picks you up at the arrival of the Tongariro crossing where you can park your car for the day.
ANAIS HUMBERT – Dec 18, 2014 (Travelled Dec 2014)

Awesome!! We r from Kapiti and we can’t wait to do it again.
Hi we had a super time, and we’re wondering how, next time we can motorbike from Tookanu and stow our riding gear and bike securely at the Securecarpark while we use your shuttle. I would have paid $ for a hotdog and a coffee cart back at the Northside carpark, Steve wished for a kiwi barbecue selling food and a cold beer. similarly he didn’t know you could get certificates for it until ringing DOC the next day. So these little extras if you could get them added to your DOC concession would be very much appreciated, just a great way to generate more income from the season.
STEVE AND JACKIE ELLIOTT – Dec 14, 2014 (Travelled Dec 2014)

Great shuttle, friendly staff
KARA JAENECKE – Dec 12, 2014 (Travelled Dec 2014)

very easy. lovely staff who were very patient
CHRIS BROGAN – Dec 12, 2014 (Travelled Dec 2014)

our booking was cancelled by Mountain shuttle due to bad weather. We felt safe that this decision was made for us
RUTH NOAKES – Nov 29, 2014 (Travelled Nov 2014)

Smashed my expectations!!
The driver was more of a tour guide – very knowledgeable, keen to impress that we take safety very seriously. On time, comfortable – can’t speak highly enough!
SIMON EDGERTON – Nov 26, 2014 (Travelled Nov 2014)

Great friendly service
Had to make changes to our booking including pickup time but the service was very accommodating . Great local knowledge and will look after you.
MICHAEL TSE – Oct 31, 2014 (Travelled Oct 2014)